In the era of rapid technological advancements, we are all aware of the term digitalization, where a person can witness the innovation that is going around cutting-edge technology.
For a business, it’s an opportunity to get access to these technologies so that it can serve its customers better and maintain its stability. However, there are ways through which a company can opt for digital transformation, and one of the key ways is to think about the people first while implementing technology in business operations.
In this blog, we will look at digital transformation with the philosophy of the “people first” approach, where technology has been implemented for the welfare of people. Along with that, we will also explore the journey of a business to make it a digitally empowered business unit.
1. Understanding Human-Centric Digital Transformation
A company that is going through the journey of digital transformation can think of ways of putting “people first” in this technological change. A company that is following this organizational change through this approach tends to put the needs, experiences, and well-being of individuals at the forefront while changing the mode of operation of the business.
A company can take the help of consultants who are experts in digital transformation in Thailand and also in other parts of the world and can guide them on how they can drive this initiative by considering the benefits to the stakeholders of the business.
2. The Employee Experience: Fostering a Culture of Innovation
The impact of digital transformation sometimes falls heavily on employees, as many companies are out there that are used to laying off employees when there is a technological change.
From the short-term perspective, it’s good, but from the long-term initiative, it is one of the most dangerous things to do, as it reduces the trust people have in the company, and the business can face the challenges of a higher attrition rate.
Hence comes the requirement of fostering a culture of innovation in the company. A company must find ways to innovate to push the limits of each employee and upskill them so that they can perform better.
Once a company engages in these practices, it becomes obvious that a business must grow as the employees will fearlessly tinker with the new technology, which can further lead to innovation.
3. Digital Inclusion: Bridging the Digital Divide
Digital inclusion is important as it helps people learn and grow by understanding new trends. A certain section of the office is well accustomed to the new technology, whereas others are not so familiar with it.
Here comes the program of bridging the digital divide, which aims to teach those who are not so familiar with the new technology. Now, based on these requirements, a company can also look for employees who can hire a talent outsourcing company that can bring skillful people who are efficient enough to go through the program of these new technologies.
The main idea is to implement these above strategies with empathy and a sharing approach where a person who shares a long career with the company must not feel outdated suddenly. Hence comes the “people first” approach, which is based on giving people the opportunity to get accustomed to new technology.