QuickBooks gives its users the convenience of deducting taxable amounts from the employee salaries precisely and submitting the payroll using direct deposit. QuickBooks Error PS038 can sometimes stop the users from downloading the newest service updates or block the employee payroll. If you also encounter this error on your QBDT, find its causes later in the blog, along with a usable procedure to remove it from your computer.
Let our QB support team troubleshoot this error by giving them a call at +1-855-738-2784 for assistance.
Why you cannot deliver employee pay checks after this error strikes?
You’ll most probably encounter error code PS038 in QuickBooks while sending employee salaries using the pay checks or while updating the payroll service. The primary reasons for the development of this payroll error in QuickBooks are described below-
- Your QBDT already has old stuck paychecks that failed to deliver and are now piled up in the ‘online to send’ section.
- Network Connectivity issues while sending the payroll or updating the service can also cause this error to develop.
- A damaged file in the QBDT CPS folder can also lead to issues while updating the payroll service.
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A technique you must try to eliminate the payroll error
QuickBooks payroll won’t update error PS038 is a common issue that emerges while downloading the latest tax table updates for the software. The valuable method to get rid of this payroll error on your QB is discussed below-
Step 1- Check all the unsent paychecks in the software
You’ll keep receiving error message PS038 whenever the software fails to send the pay checks or update the payroll service. You need to find out the unsent pay checks in the ‘online to send’ responsible for this issue. You can reveal all the undelivered pay checks stuck in the software with these steps-
- Run the QBDT application on your computer and go to the Edit menu.
- Tap the Find option in the drop-down menu and visit the Advanced tab.
- Click the Choose filter option in the next menu and select Detail level in the Filter list.
- Hit the Summary Only option and go back to the Filters list.
- Scroll down the menu and click Online Status.
- Tap Online to send and click Find.
All the undelivered pay checks will appear on the screen. You must now move to step 2.
Step 2- Delete the stuck pay checks or edit their details
You’ll have to toggle the stuck pay checks in order to remove them from QBDT and prevent them from causing issues. Here’s a way-
- Move to the oldest stuck pay check in the ‘online to send’ section and click Paycheck Detail.
- Visit the Earnings tab you see in the Review Paycheck window.
- Fill in an earnings item identical to the previous entry in the list.
- If a Net Pay Locked message is prompted by the software, click No and also ensure the net pay and tax amounts stay unchanged.
- Click Yes on the Past transaction message and, tap Save and close.
- Go to the Paycheck Details again and remove the earnings item you added to the list.
- Net pay and tax amounts must not be changed and hit Ok.
- Apply the same procedure on all the stuck paychecks in your QBDT.
Conclusion
We are now at the finishing of this blog explaining why QuickBooks Error PS038 stops you from sending the payroll via direct deposit. A practical and effective procedure to eliminate the issue is mentioned in the blog, and we hope you use it to use your payroll service flawlessly.
Speak to our team of QB professionals at +1-855-738-2784 if the method is too complex for you to apply.
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